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Compliance for Electronic Submissions

Submitted by sdunn on Fri, 01/03/2014 - 10:45


Attention RightCare from Scott &White Health Plan Providers:

Date: January 3, 2014

This is a reminder that as part of 5010 compliance for electronic submissions, the billing address is required to be a physical address. Billing addresses cannot refer to a P.O. Box. Effective February 1, 2014, RightCare will begin returning claims to providers that contain a P.O. Box in Box 33 of a CMS-1500 or Box 1 of a UB-04. Corrected claims will need to be returned within timely filing guidelines to be considered for payment. Contact your clearinghouse for information on how to update this field for your practice if you require additional assistance.

If payment or correspondence is submitted to a P.O. Box for your practice, it should be reported as the pay-to address to ensure proper receipt and payment.

For more information, and to ensure your information is up to date, contact RightCare Customer Service at 1-855-TX-RIGHT (1-855-897-4448). RightCare has Provider Information Change Forms available at for information updates. Any change in billing address will require a W-9.

1206 West Campus Dr.
Temple, TX 76502

RCSWHP 12132