Announcement: Effective Nov. 1, 2019, RightCare will utilize FirstCare Health Plans
as the third party administrator for the Medicaid program.
See the attached notification for important information that will
assist you in preparing for the changes.Read the notice here.
UPDATE: Texas Medicaid and Healthcare Partnership (TMHP) will accept dental claims
submitted on the 2012 ADA dental claim form until Dec. 31, 2019.
After that date, the form will be decommissioned and TMHP will only
accept the 2018 and 2019 versions of the form. Previous Announcement:
The American Dental Association (ADA) has approved the new 2019 ADA Dental Claim
Form as the replacement for the 2012 and 2018 ADA Dental Claim Form. As a
reminder, providers can submit dental claims electronically through
TexMedConnect.Read the notice here.
Here is your go-to guide for RightCare
Filled with useful information, your provider handbook helps you care for your patients the way they need. It’s
pretty handy to have, especially if you don’t always have Internet access. Inside you’ll find:
If you need this book in a different format such as audio, large print, braille, or in a language other than
English and Spanish, call RightCare Member Services.
RightCare Provider Relations and Services Hotline (including claims questions) 1-855-TX-RIGHT (1-855-897-4448)
- Provider Newsletters — All the latest
information regarding Medicaid and information Provider's should know.
- Provider Advisory Group— RightCare will conduct quarterly Provider Advisory Groups with
network providers to address any needs and concerns from the provider population. The Provider Advisory
Group will include acute care, pharmacy providers, SWHP Provider Services, Medicaid Operations staff,
and the RightCare Medicaid Medical Director. SWHP will review phone calls and complaint logs to
determine patterns of concern that need to be addressed. SWHP will solicit providers for participation
after they have completed the contracting and credentialing process. Provider feedback will be requested
on the Provider Manual, newsletters, and the RightCare website. RightCare will utilize technology to
engage providers across the service area. For more information on Provider Advisory Groups, please
contact RightCare Provider Relations at 1-855-TX-RIGHT (1-855-897-4448).
2017-2018 Texas Medicaid Standing Order for Mosquito Repellent
RightCare recommends that all complaints received from providers be submitted in writing to:
RightCare from Scott & White Health Plan Attn: Dispute Resolution MS-A4-144 1206 West
Campus Drive Temple, TX 76502 1-855-TX-RIGHT (1-855-897-4448)
Or by e-mail to: firstname.lastname@example.org or fax to: 254-298-3086.
A provider who believes that they did not receive full due process from RightCare may file a complaint with HHSC.
Providers must exhaust the complaint/appeal process with RightCare before filing a complaint with HHSC.
Complaints must be in writing and received by HHSC within sixty (60) calendar days from RightCare’s notification
of final action. A provider may file a complaint with the HHSC at the following address:
Texas Health and Human Services Commission Re: Provider Complaint Health Plan Operations,
H-320 PO Box 85200 Austin, TX 78708
Or by e-mail to: HPM_Complaints@hhsc.state.tx.us
Provider Claim Appeals
A claim appeal is a request for reconsideration of payment for a previously adjudicated claim. Providers who are
filing an appeal of a claim decision will need to submit a copy of the Explanation of Benefits (EOB) page
showing the claim in question, a claim form, and other supporting documentation including the reason for the
appeal. Providers should submit one copy of the EOB for each claim to be appealed and circle which claim is
being appealed. The reason for the appeal or reconsideration request may be written on the EOB or described in a
separate document. All information should be printed on a single side of the copy. If the original claim was
denied for incorrect information, a new CMS 1500 or UB-04 with the corrected information should be submitted as
a corrected claim and follow the process indicated below. Appeals must be written, and submitted within 120 days
from the date of disposition, which is the date on the Remittance Advice. All appeal requests will receive an
acknowledgement letter within 10 days of receipt of the appeal. RightCare will adjudicate all appeals within 30
days of receipt of the appeal. Submit all correspondence to:
RightCare from Scott and White Health Plan Attn: Claims Appeals MS-A4-144 1206 West Campus
Drive Temple, Texas 76502 1-855-TX-RIGHT (1-855-897-4448)