Here’s your go-to guide for RightCare
Filled with useful information, your member handbook helps you get the care you need. Read through to learn all about your benefits. It’s pretty handy to have, especially if you don’t always have Internet access. Inside you’ll find:
Download RightCare Member Handbook
RightCare Member Handbook Table of Contents
Prior Authorization List
STAR Medicaid Terms and Definitions
If you need this book in a different format such as audio, large print, braille, or in a language other than English and Spanish, call RightCare Member Services.
Changes to RightCare's Extra Member Benefits — Starting Sept. 1, 2019, RightCare has new and updated benefits for members.
- Replacement ID Card — If you lose your RightCare STAR Medicaid ID Card, call us right away at 1-855-897-4448 to get a new one. If you don’t have the card, you can still go to the doctor, clinic, or hospital. You might have to wait for services while your RightCare membership is checked.
You can appeal a decision if Medicaid covered services are denied based on lack of medical need.
If you have a complaint, please call us toll-free at 1-855-897-4448 to tell us about your problem.