Here’s your go-to guide for RightCare
Filled with useful information, your member handbook helps you get the care you need. Read through to learn all about your benefits. It’s pretty handy to have, especially if you don’t always have Internet access. Inside you’ll find:
Download RightCare Member Handbook
RightCare Member Handbook Table of Contents
About Notifications and Prior Authorizations
STAR Medicaid Terms and Definitions
If you need this book in a different format such as audio, large print, braille, or in a language other than English and Spanish, call RightCare Member Services.
Call RightCare at 1-855-897-4448 to get paper copies of helpful information:
- • Member Handbook
- • Provider Directory
- • Privacy Practices
- • Members Rights & Responsibilities
- • Anything on our website
This information will be sent at no cost to you within five (5) business days.
Member Information
Changes to RightCare's Extra Member Benefits — Starting Sept. 1, 2020, RightCare has new and updated benefits for members. Replacement ID Card — If you lose your RightCare STAR Medicaid ID Card, call us right away at 1-855-897-4448 to get a new one. If you don’t have the card, you can still go to the doctor, clinic, or hospital. You might have to wait for services while your RightCare membership is checked.
The website includes features such as online nutrition classes, recipes, and a newsletter feature that provides parents with customized information based on the child's current age for children ages 1-5. Parents can subscribe to the newsletter here for information in English and here for information in Spanish.
You can appeal a decision if Medicaid covered services are denied based on lack of medical need.
If you have a complaint, please call us toll-free at 1-855-897-4448 to tell us about your problem.