Support for the Uvalde Crisis
We extend our deepest condolences to everyone affected by the tragic events in Uvalde. If you are a member needing support, we're here to help.
Attention: Members Impacted by Natural Disaster Events
We're here to help! Impacted RightCare members are encouraged to visit RightCare.swhp.org/Disaster for updates & information. Contact RightCare Member Service for assistance accessing medical care and/or services.
Similac Baby Formula Voluntary Recall
Please visit the Abbott website for more information about the voluntary recall of specific Similac products.
Did you know you can change your primary care doctor on our member portal?
Click here for more information.
COVID-19: What you need to know about the outbreak of the coronavirus
We care about the health and well-being of all of our members—as we continue to monitor the spread of COVID-19, we are committed to keeping you informed.
Click here for the latest COVID-19 information and how to visit with a doctor by phone or video.
Click here for Texas Health and Human Services (HHS) help.
Click here for COVID-19 Vaccine Facts.
Meet the Grow WellTM app, available now to RightCare members at no charge.
It’s your one place to find trusted health information for you and your family through every age and stage of life. Plus, you can directly connect to resources. Learn more.
Extra Help: STAR
We would like to let you know of several new benefits available at no charge to members that qualify.
Applied Behavior Analysis (ABA) Services:
Starting February 1, 2022, RightCare from Scott & White Health Plan (RightCare) will be providing Applied Behavior Analysis (ABA) services as a new Medicaid managed care benefit for members with Autism Spectrum Disorder (ASD). Autism spectrum disorder (ASD) is a condition characterized by restricted, repetitive patterns of behavior, interests, or activities and deficits in social communication and social interaction, with onset of symptoms occurring in early childhood.
What Services are provided?
ABA services must be approved through RightCare as a medically necessary service, required to treat, correct, or improve the member's condition. A diagnosis of autism spectrum disorder alone does not support the medical necessity of ABA. Licensed Behavior Analyst (LBA) is a new Medicaid provider type that will be providing these services. ABA services include ABA initial evaluation, re-evaluation, individual treatment, group treatment, parent/caregiver/family education and training, and collaborative team meetings. Please contact your/your child’s doctor, visit RightCare’s website, or call Member Services at 855-897-4448 to help find an in-network Medicaid LBA provider.
ATTENTION: PHONE LINES OPEN – OFFICES CLOSED TO MEMBERS
Following guidelines, for a limited time, we do not have in-person customer service. We will be happy to help you by phone by calling 1-855-897-4448, Monday to Friday, 7 a.m. to 7 p.m.
You also have access to the portal. The portal gives online access to:
- Find a doctor or pharmacy
- Choose or update your PCP
- Print a temporary ID card
- Ask for new ID card
- Update your personal information
- Review your Member Handbook
Visit https://rightcare.firstcare.com to set it up today.
Medicaid will automatically renew benefits
Due to the COVID-19 pandemic, SNAP and Medicaid recipients will have their benefits renewed automatically. No further action is necessary, and recipients will be notified by mail when it is time for them to renew their benefits. https://yourtexasbenefits.com.
Notice to Scott and White Health Plan RightCare Members: Emergency Medical Care
Click here for details.
Your Texas Benefits
Coverage for Medicaid recipients will continue during the public health emergency. Medicaid recipients who no longer meet the criteria for their current type of Medicaid coverage may be moved to another type of Medicaid coverage. Medicaid recipients will be notified if their coverage is changing and if they need to take any action. Click here to learn more.