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Do more for your family with RightCare's extra member benefits

Explore Extra Member Benefits

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Assurance Wireless Lifeline Members

Assurance Wireless will soon be part of Access Wireless, another major provider of Lifeline services.

  • Access uses the Sprint® Nationwide Network
  • You will not have a contract with Access Wireless, and have the right to change Lifeline providers
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    You do NOT need to take any action to stay with Access Wireless. You will continue to use your SAME phone with the SAME telephone number. And, you will receive as many or more free minutes, texts and data. As a RightCare member, if you are pregnant or active in case management you can get an extra 250 minutes by request. If you need more minutes to talk with us, call us toll-free at 1-855-TX-RIGHT (1-855-897-4448) and we will help you out!

    Provider Re-Enrollment

    Even though you are a credentialed provider with a Medicaid MCO, you must still submit the re-enrollment application to TMHP by June 17th, 2016 in order to be eligible for reimbusement for dates of service after September 24th, 2016.

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    Program Overview

    RightCare from Scott & White Health Plan provides STAR Medicaid services. STAR is managed care Medicaid. You pick a medical plan that provides your Medicaid services and a main doctor that is your point of contact for Medicaid services. In addition to your main doctor, each plan has a large group of specialists, therapists, clinics, and hospitals that can provide you with Medicaid services.

    Background

    Scott & White Health Plan and Insurance Company of Scott & White (SWHP) started operations in January 1982 as a nonprofit Health Maintenance Organization. Since then, our mission has been: "To provide the most personalized, comprehensive, highest quality health care, enhanced by medical education and research." SWHP was first called Centroplex Health Plan, and our service area was focused primarily in Bell and Coryell counties. Since then, we've grown our membership to over 200,000 members and our service area to 77 counties in the Central, East, North, and West Texas regions. New insurance plans have been introduced to meet the needs of members, employers, and the community. These include a statewide self-insured plan, income protection plans, a Medicare prescription plan, and a Medicaid plan.

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    Enjoy full Medicaid benefits with RightCare, plus so much more

    Drawing upon the rich history of service and high quality care provided throughout the Baylor Scott & White Healthcare network, RightCare offers Medicaid families in Texas everything children and pregnant moms need to be healthy. This includes all of the services covered by the Texas Medicaid program, STAR, plus these additional benefits and services.

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    Our RightCare network puts you closer to the providers your family needs

    Find a Provider

    4,200+

    Doctors & Specialists

    200+

    Pharmacies

    40+

    Hospitals & Clinics

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    Availability of Materials in Alternate Formats

    If you need any RightCare Materials in a different format such as audio, large print, braille, or in a language other than English and Spanish; contact RightCare Member Services.

    OIG Website Link:

    Report Waste, Abuse, or Fraud to the Inspector General

    Important Phone Numbers

    Member Services

    If you have questions, call us at 1-855-TX-RIGHT. Our staff is bilingual in English and Spanish. If you speak another language or are hearing impaired, call Member Services at 1-855-TX-RIGHT for help. 


    Regular Business Hours: Monday to Friday, 8 a.m. to 5 p.m. Central Time (Except for state-approved holidays.) If a medical condition is life-threatening, members should go to the emergency room. If the medical condition is non-life-threatening you can seek care at an urgent care facility or get urgent medical care from your primary care provider (PCP) within 24 hours.

    Provider Services Hotline

    If you have questions, call us at 1-855-TX-RIGHT. Regular Business Hours: Monday to Friday, 8 a.m. to 5 p.m. Central Time (Except for state-approved holidays.) Provider can call to Verify eligibility and claim inquiries.

    Behavioral Health Hotline Number

    If you need mental health or substance abuse services, you can call a Behavioral Health Case Manager at 1-855-395-9652. Behavioral Health Services are private so you do not need permission from your PCP to get these services. If you are in crisis, you can call the behavioral health crisis line anytime 24 hours a day, 7 days a week, you will not get a recording. Our staff is bilingual in English and Spanish. If you need, we can arrange for an interpreter to help you. If a medical condition is life-threatening, members should go to the emergency room. If the medical condition is non-life-threatening you can seek care at an urgent care facility or get urgent medical care from your primary care provider (PCP) within 24 hours.

    STAR Program Help Line (Enrollment Broker)

    Regular Business Hours: Monday to Friday, 8 a.m. to 5 p.m. Central Time (Except for state-approved holidays.) The Texas STAR Program Help Line can help members change their address or phone number, or signing up your baby after birth. TTY: (800) 267-5008.

    Fair Hearing

    In addition to the complaint processes, members have the right to ask for a Fair Hearing from the State of Texas at any time during the appeal process. They have a right to ask for a Fair Hearing even if an appeal hasn’t been filed with RightCare. They have the right to ask for a health care service the member or the member’s doctor requested has been denied, delayed or modified. Members may ask for a State Fair Hearing by contacting us toll-free at 855-897-4448 (1-855-TX-RIGHT). RightCare’s Member Services can help you file a fair hearing.

    Subcontractor Information

    RightCare uses the following subcontractors to provide members and providers the best experience:

    Prescription Benefits Manager:

    Navitus Health Solutions: (www.navitus.com) (1-855-897-4448) 

    Vision: Superior Vision (www.superiorvision.com) (1-800-879-6901)



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